Terms & Conditions and Privacy for BIM KARELA

Last updated: 08.06.2025

1. Introduction

These Terms & Conditions govern your use of our website, services, and digital products including but not limited to BIM consulting, coaching, on-demand support, and online courses provided by BIM KARELA ("we," "us," "our"). By using this site and services, you agree to comply with and be bound by these terms.

2. Services Covered

This agreement applies to all services offered, including:

• BIM Management Consulting Services

• CPD Accredited Online BIM Courses

• 1:1 BIM Coaching Sessions

• On-Demand BIM Support

3. Intellectual Property

All content, including graphics, logos, documentation, videos, and course materials, is the intellectual property of BIM KARELA and protected under applicable copyright laws. You may not reproduce, redistribute, or exploit any part of our materials without written consent.

4. Booking & Payment

Coaching & BIM Support

All 1:1 sessions and on-demand BIM services are booked in advance. Payment is due upon booking. Rescheduling requires 24 hours' notice.

Online Courses

Payments for courses are collected upfront via our secure payment provider.Once payment is confirmed, you will receive access to the course through an external course delivery platform. Course access is granted for 12 months from the launch date.

If you are purchasing a pre-order course, access will begin on the course launch date, which will be clearly communicated to you via email. Please ensure your email address is accurate at the time of purchase to avoid any delays.

5. Online Course Terms

Access & Usage

Your course access is personal and non-transferable. Sharing login credentials, reselling, or redistributing course content is strictly prohibited. While we aim for uninterrupted access, we are not liable for delays due to platform outages or maintenance.

Refunds

Due to the digital nature of our training materials, no refunds are provided once course content has been accessed. If you are not satisfied and haven’t progressed beyond 10% of the content, please contact us within 3 days of purchase to request a refund.

CPD Disclaimer

All courses are independently assessed and accredited by The CPD Certification Service. CPD Certification confirms that the course meets professional training standards, but outcomes may vary based on personal application. Completion of a course does not guarantee specific results or employment.

Complaints

If you’re unhappy with a course or experience technical issues, please contact barcelona@bimkarela.com within 7 days. We aim to respond & resolve concerns within 14 days.

6. Limitation of Liability

We are not liable for any loss or damage resulting from reliance on our services or training materials. It is your responsibility to apply learning correctly in your professional context.

7. Privacy

We are committed to protecting your personal data. By using our services, you consent to the collection and use of your information in accordance with this policy.

What We Collect:

• Name, email, and contact details when you sign up, purchase a course, or contact us.

• Billing information when making purchases.

• Course activity data (e.g. module completion status) to improve our content and issue CPD certificates.

How We Use Your Data:

• To provide access to courses and services you’ve purchased.

• To issue CPD certificates where applicable.

• To improve user experience and customer service.

• To comply with legal obligations (e.g. tax records).

Third-Party Services:
We use trusted third-party platforms (e.g., Stripe, Google Analytics, course delivery platforms) that comply with data protection regulations.

Your Rights:
You have the right to request access to your personal data, correct inaccuracies, or request deletion. Contact us at info@bimkarela.com.

Data Storage:
We retain user data only as long as necessary for legal, operational, or educational purposes.

Cookies:
Our site uses cookies to analyze traffic and personalize content. You can manage your preferences through your browser settings.

8. Governing Law

These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Barcelona, Spain.

If you have questions about these terms, please contact us at barcelona@bimkarela.com